Fabric World
Returns & Refunds
We want you to love what you buy. This page explains when you can return or exchange an item, and how refunds work.
Last updated July 2026
The short version
If an item arrives faulty, damaged, or different from what you ordered, tell us within 48 hours of delivery and we will make it right with an exchange, a replacement, or a refund.
Items that can be returned
Unused items in their original condition, with any packaging, tags or seals intact.
Faulty or damaged items, and items sent to you in error.
Items that cannot be returned
Fabric that has been cut to your requested length, since it is prepared specially for you.
Perfume and other sealed items once the seal is broken, for hygiene reasons.
Items reported to us more than 48 hours after delivery.
How to start a return
Contact us on +233 24 695 7217 or through the contact page with your order reference and a photo of the item. We will confirm the next step and, where a return is needed, the return address.
Refunds
Approved refunds are sent back to your original payment method through Paystack, usually within 5 to 10 working days depending on your bank or mobile money provider.
Where an item was faulty or sent in error, we also cover the return delivery cost.